Work Setting free essay sample

1Understand why communication is important in the work setting 1. 1 Identify different reasons why people communicate: People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. To work with children and young people, communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to learn new things and develop learning. Workers need to start with finding out why communication is not working before trying to improve communication skills. Workers should practice a new communication skill with a colleague or someone they trust before applying it in the work setting so they get more confident. 3. 3 Demonstrate ways to check that communication has been understood Active listening is the main key for understanding any kind of communication. Active listening means more than just hearing words. We will write a custom essay sample on Work Setting or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page It means understanding what someone else is saying by making eye contact, body language and verbal responses. Every worker should send their message using the right method preferred by the person they are communicating with and give feedback immediately whenever possible. 3. 4 Identify sources of information and support or services to enable more effective communication Line manager should be able to contact these services whenever they need them: Translation services: This service can help with changing the written text from one language to another. Interpreting services: This service can help with converting spoken language to another language. Speech and language services: This service can support people who have had a stroke and ave problems with their speech. 4. Be able to apply principles and practices relating to confidentiality at work 4. 1 Explain the term confidentiality Confidentiality means to ensure that information is accessible only to those authorized to have access. In another word, confidentiality means keeping users information private and not to release it even to authori sed person unless it is necessary. Each individual’s privacy and confidentiality should be respected. 4. 2 Demonstrate confidentiality in day-to-day communication, in line with agreed ways of working Every carer should need to maintain confidentiality for each individual service user of his personal, social, physical, or financial maters including observations, record sheet, risk assessments, and reports. Every setting should have a written policy, which describes how confidential information should be documented, stored, and handled. All staff should be familiar with this policy, which should cover all of the specific types of confidential information kept at the setting. 4. 3 Describe situations where information normally considered confidential might need to be passed on There are situations when confidential information needs to be passed on. Parents should always be informed if their child’s information needs to be passed on, unless there is a safety risk to the child. 4. 4 Explain how and when to seek advice about confidentiality In a situation like abuse, accident or an emergency situation with a child, the line manager should be informed and asked for advice. In other cases like those that I mentioned above, a care worker should discuss with their supervisor confidentially and ask for advice.